FAQ

 

International packages may take 2- 4 weeks at the moment. 

For international buyers where are 2 shipping options, standard post or tracked shipping. Both are sent via Royal Mail. 

Do you ship worldwide?

Yes! For more information please see the delivery page! (Currently EU Customers should shop on the Etsy Store to avoid paying duties twice due to new rules)

What payment methods do you accept?

We accept Paypal, Apple Pay, MasterCard, Visa Credit & Visa Debit

How much does shipping cost?

Delivery can vary as it depends on location and the size and weight of you order, there’s more information on the delivery page.

How long will my order take to arrive?

Items will be dispatched within 3 days of ordering. Orders to the UK usually take 1-2 days from the dispatch date. For international orders please see the delivery page for more information.

How do I return something?

If your order is damaged, you’re not happy with it or you’ve simply changed your mind please email: hello@cosmokii.com.

Orders can be returned within 30 days of receipt of the order. Items must be returned as new and unworn or used. They must be returned in the original packaging. Customers are responsible to return shipping costs, unless the item arrived damaged/faulty.

Please email: hello@cosmokii.com before returning any items.

Help! My Pin is...tarnishing/changing colour what do I do?!

It's okay! Don't panic! Sometimes the plating tarnishes but this can be easily fixed by using a soft cloth and silver polish or even white toothpaste (Not too much!) and rubbing it again with a soft cloth. 

My order is damaged or has not arrived what do I do?

Oh no! If your order has arrived damaged or has not arrived at all please email: hello@cosmokii.com & we can assist you further.

Will I receive a customs charge? 

Customs charges are dependant on the order amount but it is possible you may receive a customs charge, all customs charges are the responsibly of the customer.

What are enamel pins?

Enamel pins are an accessory like a badge, they can be worn on collars, bags, jackets, anything you can attach them to! Each pin is handmade so we must allow for slight, minor imperfections.

Will ____ pin ever come back in stock?

Possibly! If there is a pin you were after just email and we'll get back to you, we might have some left overs or it might be a design that is currently being re-ordered!

What if I still have questions?

If your question has not been answered please email: hello@cosmokii.com and we will do our best to help you.